2011 Comcast Cable TV Survey

Bloomfield’s franchise agreement with Comcast, which provides local cable TV services, is scheduled for renewal. Please help us prepare for contract negotiations by submitting this survey by Monday, October 3rd. Thank You!

Viewer Information

First Name Last Name

Survey Questions

Why do you subscribe to cable TV?
- Variety of programs
- Movies
- Sports
- Local community programming
- No reception without it
- Other:
How satisfied are you with Comcast Cable's service?
- Very satisfied
- Somewhat satisfied
- Slightly satisfied
- Not at all satisfied
What problems, if any, have you had in the past six months?
- Picture quality poor on all stations
- Picture quality poor on some stations
- Convertor not operating well
- Other:
- I have had no problems in the last six months
How often would you say outages occur?
- Frequently
- Occasionally
- Only during bad weather
- Hardly ever
Is Comcast Cable easily accessible by telephone?
- Always
- Sometimes
- Never
Have you had any billing problems with Comcast Cable?
- Yes
- No
Was the problem resolved quickly? (Leave blank if you answered 'No' for question 6)
- Yes
- No
If a Comcast Cable field representative or technician made a service call(s) in the last six months, how satisfied were you with the service? (Leave blank if you have never had a techinican make a service call.)
- Very satisfied
- Somewhat satisfied
- Somewhat dissatisfied
- Not at all satisfied
Was the Technician…? (Leave blank if you did not answer question 8.)
- On time
- Late
- Did not show up
- Courteous
- Knowledgeable
- Solve your problem
- Did not solve your problem
Did you know that complaints regarding your cable service could be registered with the BPU: Office of Cable Television?
- Yes
- No
Do you know that the Township of Bloomfield has its own local access channels?
- Yes, WBMA-TV Channel 35
- Yes, Educational Channel 34
- No
- What is local access television?
Would you watch WBMA-TV (Channel 35) if it was available in high definition?
- Yes
- No
What type of programming do you and/or would you watch on WBMA-TV (Channel 35)?
- Council meetings
- Planning and Zoning Board meetings
- Board of Education meetings
- Concerts
- Public affair/talk shows
- Parades
- School events
- Senior citizen events
- News/documentaries
- Arts
- Holiday programming
- High school sports
- Recreation sports
What regular programming on WBMA-TV do you watch?
- Council, Planning, and Zoning Board meetings
- Board of Education meetings
- Bloomfield Buzz TV
- Saturday Night at the Movies
- Seniorcize with Paula
- If Plants Could Talk
- King Henry
- Cool Beans Music and Art Show
- Peek-a-boo Turtle
- Army News Watch
- Access New Jersey
- Other:
How satisfied are you with the selection of expanded basic cable chan- nels available (Lifetime, Discovery, Sci-Fi, etc.)?
- Very satisfied
- Somewhat satisfied
- Not enough channels
- Not at all satisfied
How satisfied are you with the current selection of premium channels (HBO, Showtime, Cinemax, etc.)?
- Very satisfied
- Somewhat satisfied
- Somewhat dissatisfied
- Not at all satisfied
Do you watch programming in high definition?
- Yes
- No
- I do not have an HD TV
- I have an HD TV, but not HD service
What additional channels would you like to see? (Leave blank if none.)
As we approach a re-franchising agreement with Comcast Cable, what issues are important to you? (Leave blank if none.)